State the situation
Briefly explain what you are working on and where you are stuck.
Explain what you have checked
Show that you have used the appropriate SOP, system or information source without pretending you are certain.
Ask a specific question
Try: “I have checked X, but I am still unsure about Y. Could you confirm the correct next step?”
Close the loop
Repeat back the agreed action if needed and record the learning in the appropriate place.
Practical advice
- Ask before acting when the risk is unclear.
- Use concise, specific questions.
- Choose an appropriate time unless the matter is urgent.
- Thank people for useful explanations.
- Turn repeated questions into a personal learning list.
Reflection
- What makes you hesitate before asking?
- How could you make your next question more specific?
- Who gives you the clearest explanations?
Remember: Follow your local SOPs, role boundaries and escalation processes. Ask an appropriate professional when you are unsure.